Scheduling and cancellations:
- Appointments can be scheduled by contacting us directly via phone or email.
- Please provide at least 24 hours notice for any cancellations or rescheduling request. Late cancellation or no-shows may be subjected to a cancellation fee.
Health and Medical Information:
- It is important to provide accurate and complete health and medical information during the initial intake process. This information will be used to tailor the sports massage therapy sessions to your specific needs and ensure your safety.
- Please inform me of any changes to your health status or medical conditions that may affect your eligibility for sports massage therapy.
Consent and Communication:
- Your consent is vital before each sports massage therapy session. You have the right to ask questions, voice concerns, and provide feedback throughout the process.
- Effective communication regarding your comfort level, pain threshold, and any modifications required during the session is encouraged.
Professional Boundaries and Conduct:
- Sports massage therapy is a professional therapeutic service. Mutual respect and appropriate conduct are expected at all times.
- Any behaviour that is deemed inappropriate, disrespectful, or sexually suggestive will not be tolerated and may result in immediate termination of the session.
Privacy and Confidentiality:
- Your privacy and confidentiality are of utmost importance. Your personal and health information will be kept strictly confidential in accordance with applicable privacy laws.
- No information will be shared with third parties without your explicit consent, except in cases where disclosure is required by law.
Payment and Fees:
- Payment is due at the time of the session, unless prior arrangements have been made.
- Detailed information regarding fees, including any additional charges or discounts, will be discussed with you prior to the start of the sessions.
Please review these policies and guidelines carefully.
If you have any questions or require further clarification, please do not hesitate to contact me in our contact section. Your satisfaction and well-being are our top priorities, throughout your massage therapy session.
Thank you for choosing Massage works. I look forward to working with you and providing you with the best possible care.
Sincerely,
Tom McCay